Shipping Policy

At Sunningdale Pets, we are committed to delivering your orders quickly, securely, and with care. Below you will find all the important details regarding our shipping rates, processing times, and delivery methods.

1. Currency Notice

All prices, transactions, and shipping fees on this website are listed and processed in British Pound Sterling (GBP £).

2. Shipping Fees

We are pleased to offer Free Standard Shipping on all orders across the United Kingdom.

Minimum Spend: None
Hidden Fees: None
Destination: We currently ship to the United Kingdom only.

3. Order Processing & Delivery Times

To ensure your order reaches you on time, please review the following schedule:

Order Cut-off Time: 5:00 PM (GMT)
Order Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 3–5 business days (Monday to Friday)
Total Estimated Delivery Time: 3–7 business days

Note: Orders placed on weekends or public holidays will be processed on the next available business day.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • A tracking link to monitor your package in real time

5. Address Changes

If you need to change your delivery address, please contact us at Info@sunningdalepets.co.uk immediately.

We can modify the address only if the order has not yet been dispatched. Once the order is in transit, we will no longer be able to redirect it.

6. Delivery Restrictions

Please note the following shipping limitations:

  • We ship within the United Kingdom only
  • We do not ship to PO Boxes
  • We do not ship to BFPO addresses
  • We do not ship to APO/FPO addresses

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Company Name: Sunningdale Pets
Physical Address: Sunningdale Dr, Stockton-on-Tees TS16 9JP, United Kingdom
E-Mail: Info@sunningdalepets.co.uk
Phone: +44 164 278 6000
Business Days: Monday-Friday
Business Hours: 9:00 AM– 5:00 PM
Time Zone: Greenwich Mean Time (GMT)
🕒 Response Time: Our support team responds to all inquiries within 24 hours.