Payment Policy
At Sunningdale Pets, we aim to ensure that your shopping experience is safe, secure, and transparent. This policy outlines how we handle payments and billing on our website.
1. Accepted Payment Methods
We accept the following secure payment methods at checkout:
Credit / Debit Cards:
Visa, MasterCard, American Express, and Discover
Digital Wallets:
Apple Pay and Google Pay
Alternative Payment Methods:
PayPal and Stripe
All transactions are processed in British Pound Sterling (GBP £). If you are shopping from outside the United Kingdom, your bank may apply a currency conversion fee.
2. Payment Security & Encryption
Your security is our priority.
- All payments are processed through secure and PCI-DSS compliant payment gateways such as Stripe or PayPal.
- Your full credit or debit card details are never stored on our servers.
- Our website uses SSL (Secure Sockets Layer) encryption to protect your information during the checkout process.
3. Order Authorisation
By placing an order, you authorise Sunningdale Pets to charge your selected payment method for the total amount of your purchase, including any applicable taxes or shipping fees.
Orders will only be processed after successful payment authorisation.
4. Billing Accuracy
To avoid delays, please ensure that your billing information (name, address, and email) is accurate and matches the information on file with your bank.
If we detect any discrepancy or potential fraudulent activity, we may:
- Contact you for additional verification, or
- Cancel the order for security reasons.
5. Pricing & Taxes
All prices on our website are listed in British Pound Sterling (GBP £).
We reserve the right to change product prices at any time without prior notice.
Promotional codes or discounts must be applied during checkout and cannot be added once an order has been placed.
6. Payment Failure
If a payment fails (for example, due to insufficient funds, a declined card, or technical issues), your order may be placed on hold.
You will receive an email notification requesting you to update your payment details.
We are not responsible for any processing delays caused by failed payment authorisations.
7. Disputes & Billing Enquiries
If you notice any discrepancy or have questions regarding a charge on your statement, please contact us immediately at:
before initiating a chargeback through your bank.
We are committed to resolving all billing issues quickly, fairly, and transparently.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Company Name: Sunningdale Pets
Physical Address: Sunningdale Dr, Stockton-on-Tees TS16 9JP, United Kingdom
E-Mail: Info@sunningdalepets.co.uk
Phone: +44 164 278 6000
Business Days: Monday-Friday
Business Hours: 9:00 AM– 5:00 PM
Time Zone: Greenwich Mean Time (GMT)
Response Time: Our support team responds to all inquiries within 24 hours.