Privacy Policy

This Privacy Policy explains how Sunningdale Pets (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://sunningdalepets.co.uk/ (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Browser type
  • IP address
  • Time zone
  • Cookies are installed on your device

Additionally, we collect information about:

  • The individual web pages or products that you view
  • What websites or search terms referred you to the Site
  • Information about how you interact with the Site

We refer to this automatically collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely via encrypted gateways)
  • Email address
  • Phone number

We refer to this information as “Order Information.”

2. How We Use Your Personal Information

We use the Order Information that we collect generally to:

  • Fulfill any orders placed through the Site (including processing payment information, arranging shipping, and providing invoices or order confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide information or advertising relating to our products or services in line with the preferences you have shared with us

We use the Device Information that we collect to:

  • Help screen for potential risk and fraud (particularly using your IP address)
  • Improve and optimize our Site
  • Analyze how customers browse and interact with our website

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example:

  • We use WooCommerce to power our online store
  • We use Google Analytics to help us understand how our customers use the Site

Finally, we may also share your Personal Information with:

  • Comply with applicable laws and regulations
  • Respond to subpoenas, search warrants, or lawful requests for information
  • Protect our legal rights

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.

You can opt out of targeted advertising here:

Facebook: https://www.facebook.com/sunningdalepets/

5. Your Rights

If you are a UK or European resident, you have the right to:

  • Access the personal information we hold about you
  • Request that your personal information be corrected
  • Request that your personal information be updated or deleted

If you would like to exercise these rights, please contact us using the contact details provided below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request that this information be deleted.

7. Minors

The Site is not intended for individuals under the age of 18.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Company Name: Sunningdale Pets
Physical Address: Sunningdale Dr, Stockton-on-Tees TS16 9JP, United Kingdom
E-Mail: Info@sunningdalepets.co.uk
Phone: +44 164 278 6000
Business Days: Monday-Friday
Business Hours: 9:00 AM– 5:00 PM
Time Zone: Greenwich Mean Time (GMT)
🕒 Response Time: Our support team responds to all inquiries within 24 hours.